Frequently Asked Questions

When will our first comic arrive?

Your first copy of Beano will normally arrive 2-4 weeks from the date of your first payment.

The date of the first issue you’ll receive is shown on the product page at the time of ordering and sent in an email within a few days of the order.

If you wish your subscription to start sooner or to delay the start of the subscription to coincide with a specific time (e.g. a birthday), please contact our Customer Experience Team on 0800 904 7569 (from the UK, freephone) or +44(0)1382 575432 (from outside the UK).

Our Contact Centre is open from 8am to 6pm, Monday to Friday (UK times).

Alternatively, contact us using the form here, by emailing shop@beano.com or using the Live Chat button at the top of our website (Monday to Friday, 9am to 5pm (UK times)).

When will my free gift arrive?

If a free gift is included as part of a subscription offer it will arrive up to 28 days from the date of your pre-pay transaction or 28 days from the date of your first Direct Debit payment.

Can my free gift be sent to the billing address?

When you place an order online your welcome gift will be sent to the recipient of a gift subscription or to the bill payer for all other orders.

When orders are placed over the phone you can specify whether the welcome gift is sent to the gift recipient or to the bill payer.

Can my subscription start sooner than the dates offered on the website?

If you wish your subscription to start sooner or to delay the start of the subscription to coincide with a specific time (e.g. a birthday), please contact our Customer Experience Team on 0800 904 7569 (from the UK, freephone) or +44(0)1382 575432 (from outside the UK).

Our Contact Centre is open from 8am to 6pm, Monday to Friday (UK times).

Alternatively, contact us using the form here, by emailing shop@beano.com or using the Live Chat button at the top of our website (Monday to Friday, 9am to 5pm (UK times)).

Do you offer subscription delivery outside of the UK?

Yes, you can order a subscription for delivery to an address outside of the UK. Please select the “Overseas” price tab on the subscription product page and enter the correct shipping address at checkout.

Popular countries for delivery outside the UK for delivery include Ireland, the USA and Australia, but we have subscribers in every corner of the world.

Is delivery included?

The cost of delivery is included in our subscription prices. Please make sure you refer to the correct information based on the location of the recipient of the subscription (in the UK or overseas).

Consult the subscription product page for the latest prices, in particular the “Overseas” tab for delivery outside the UK.

You can view all Beano Shop delivery information on our delivery and returns page.

What age is Beano for?

Beano is made with kids aged 6 to 12 in mind, but we know of lots of people – younger and older – who love Beano too.

What day does Beano come out?

Subscription comics are dispatched on a Thursday via second class post. Estimated UK arrival is between Monday and Wednesday. Beano goes on sale in the shops on Wednesdays. Subscribers should receive the comic before it's in the shops.

Can I buy a Beano subscription as a gift?

Absolutely. A Beano subscription makes a great gift for a child or grandchild, and with 50 issues in a year it’s a gift that keeps on giving. See our subscription product page for the latest details about how to order a gift subscription. Don’t forget to pick up a Beano annual too!

How do I cancel my subscription?

We have a dedicated page with all the information you need about cancelling a Beano subscription. Simply give us a call on 0800 904 7569 (from the UK, freephone) or +44(0)1382 575432 (from outside the UK).

How do I renew my subscription online?

Just click on the Manage My Subscription button at the top of our website and enter your subscription account number and surname or postcode to login.

Once logged in, just click on “Renew” in the menu bar and follow the instructions.

How do I order a back issue of Beano?

Please contact our Customer Experience Team on 0800 904 7569 (from the UK, freephone) or +44(0)1382 575432 (from outside the UK) with your credit or debit card to hand to enquire about the availability of back issues.

Can I claim a replacement copy for an issue I’ve not received?

Yes, you can normally claim a replacement issue.

In the first instance, log in to your online account where you may have the option to order a replacement issue or, if this is not available, add an extra copy to the end of your subscription. Log in and click “Missed a magazine?”.

Or you can get in touch using the contact form here, by emailing shop@beano.com, using the Live Chat button at the top of our website (Monday to Friday, 9am to 5pm (UK times)) or by telephoning 0800 904 7569 (from the UK, freephone) or +44(0)1382 575432 (from outside the UK).

More than one of my subscription comics has not been delivered. What can I do?

It may be worth reporting this to your local post office in the first instance, and logging in to your online account to make sure that you have an active Beano subscription.

If you’re not receiving your comic each week then the best thing to do is to contact our Customer Experience Team on 0800 904 7569 (from the UK, freephone) or +44(0)1382 575432 (from outside the UK).

Our Contact Centre is open from 8am to 6pm, Monday to Friday (UK times).

Alternatively, contact us using the form here, by emailing shop@beano.com or using the Live Chat button at the top of our website (Monday to Friday, 9am to 5pm (UK times)).

How do I access my subscriber account online?

The Manage My Subscription section of the website is the easiest way to stay in control of your account.

If you have had an active subscription within the last six months you can normally access Manage My Subscription using your subscriber account number. You will also be asked for your surname or postcode.

You may find your subscriber account number on postal or email correspondence from Beano, and it will also printed on the envelope of your latest issue (it may be referred to as a “subscriber number”).

Please use your own surname or postcode to login, not the recipient’s.

When you log in to your account, you will be able to do the following:

  • View current subscription
  • Make changes to your details
  • Renew you subscription
  • Access on sale dates
  • Send a gift card
  • Order a replacement copy for an issue that hasn’t arrived

I don't have my Subscriber Account Number handy, can this be resent?

You may find your subscriber account number on postal or email correspondence from Beano, and it will also printed on the envelope of your latest issue (it may be referred to as a “subscriber number”).

If you have an email address registered to your subscriber account, you can request a reminder to be resent. Click here to enter your details. The resend request will be sent to the email account with which you registered.

Alternatively, if you need help to find your subscriber account number or for any other information about your account, please contact our Customer Experience Team by 0800 904 7569 (from the UK, freephone) or +44(0)1382 575432 (from outside the UK). We're available to help you from 8am to 6pm, Monday to Friday (UK times).

You can also contact us using the form here, by emailing shop@beano.com or using the Live Chat button at the top of our website (Monday to Friday, 9am to 5pm (UK times)).

Will I receive confirmation of my Direct Debit

A confirmation letter or email will be sent to you, which you should receive within 10 days of ordering. This will detail your payment dates and amounts.

You will also receive a letter or email if any changes are made to your Direct Debit such as a change to the payment date or amount.

How long does it take for an address change to take effect?

As Beano and our envelopes are printed in advance it can take up to five weeks for an address change to take effect. If you miss issues because of this, please contact our Customer Experience Team who can arrange replacements for you.

How do I amend my bank account details?

To amend your bank details please call our Customer Experience Team on 0800 904 7569 (from the UK, freephone) or +44(0)1382 575432 (from outside the UK).

Our Contact Centre is open from 8am to 6pm, Monday to Friday (UK times).

What is the expected delivery time for products?

You can view all delivery information on our delivery and returns page.

How much is delivery?

You can view all delivery information on our delivery and returns page.

How can I be sure that my online order has been accepted?

We will email you to confirm receipt of your order. You can also check your order if you login to your account and check under “My Orders”. Your order should have a status of “Confirmed” if it has been accepted.

How do I return a product that is incorrect or damaged?

Please consult our dedicated delivery and returns page.

Please refer to our terms and conditions for information about order cancellations and refunds.

You can ask our Customer Experience Team about returning a product by contacting them on 0800 904 7569 (from the UK, freephone) or +44 (0)1382 575432 (from outside the UK), Monday to Friday 8am to 6pm (UK times).

Alternatively, contact us using the form here, by emailing shop@beano.com or using the Live Chat button at the top of our website (Monday to Friday, 9am to 5pm (UK times)).

My order status is “confirmed”. What haven’t I received it?

Don't worry, this means your order has been accepted. We are in the process of packing your items and sending them out to you.

Please see our delivery page for information about expected delivery timescales.

If you are concerned, please call our Customer Experience Team on 0800 904 7569 (from the UK, freephone) or +44 (0)1382 575432 (from outside the UK).

Our Contact Centre is open from 8am to 6pm, Monday to Friday (UK times).

Alternatively, contact us using the form here, by emailing shop@beano.com or using the Live Chat button at the top of our website (Monday to Friday, 9am to 5pm (UK times)).

Can I add a hat or other item to the avatar I’m using in a personalised product?

Thanks for your interest in our personalised products. We’re really pleased to be able to allow customers to create avatars to star in Beano stories. The customisation options we offer right now are all available on the product page. If you have a suggestion for something you’d like to see there in the future please get in touch.

How do I get a digital subscription?

We recommend taking out an online subscription via the “Digital” tab on our comic subscription page.

How do I download a digital edition?

Once you have an online subscription you can choose to read your magazine issues by logging in to the respective subscription page via your computer and/or the accompanying apps.

Our digital edition apps are available in the Apple, Android and Amazon Kindle stores. See below for a step-by-step guide on how to download our apps for your device.

On an iPad or iPhone

  1. Locate the App Store icon and tap once. In the search field at the top right, type the name of the magazine.
  2. Tap on the “Get” button within the search result.
  3. Then tap on the “Install” button to install. The app will now begin to download.
  4. A box will then appear on your screen asking for your Apple ID password. Type in your Apple ID – or iTunes account – password and tap “Ok”.
  5. When the app has installed, the button will say “Open”. Tap this to open the app.
  6. Once the app is open, tap on any issue to log in to the app with the same details as your online subscription. We advise you purchase subscriptions via the respective subscription page and access the app via the “Already subscribed?” box.

On a Kindle

  1. In your Kindle Fire home screen, type the name of the magazine into the search field at the top.
  2. In the search result, tap on the app and then the orange “Download” button.
  3. When the download of the app is complete tap on the orange “Open” button.
  4. Once the app is open, tap on any issue to log in to the app with the same details as your online subscription. We advise you purchase subscriptions via the respective subscription page and access the app via the “Login with your existing subscription” box.

On an Android device

  1. Go to the Google Play store. In the search field, type the name of the magazine.
  2. From within the search results, tap on the app icon followed by the green “Install” button.
  3. An “App permissions” panel will appear, tap the green “Accept” button to start the installation of the app.
  4. Now tap on the “Open” button to open the app.
  5. Once the app is open, tap on any issue to log in to the app with the same details as your online subscription. We advise you purchase subscriptions via the respective subscription page and access the app via the “Login with your existing subscription” box.

How much does a subscription to a digital edition work and how much does it cost?

The app is free to download, but to access the issues you will need to take out a subscription. See the respective subscription page for pricing details.

A subscription grants access to the entire archive of digital editions for a specified period of time. This is the perfect option if you wish to read your favourite magazine without taking up all the space on your device: simply log in to access all editions in the archive without retaining every issue in storage.

How do I renew my digital subscription?

To renew your digital subscription, go to the respective subscription page. Log into your account and select “Purchase subscription” from the left hand menu.

You will then be taken to the subscription page again but this time your details will already be filled out. Select the subscription type you want to purchase and then select “Subscribe”.

Follow the instructions on the secure payment website.

After the payment process has been completed you will either be redirected to the publication or your account page.

Is there a way to access permanent issues without subscribing?

In some of our digital editions we offer single editions. These remain permanently accessible in the app unless you choose to delete the editions from your device. Please see in-app or the respective subscription page for confirmation.

How do I manage single editions from my device?

To remove single editions, tap on the download icon from the top bar in the app and delete issues no longer required.

If you would like to re-download the issue later, you can do. The app will recognise that editions were purchased previously and allow download for free.

How do I update my details or reset my password?

To update your details, log in to the subscription page and select the “Update details” link in your account.

Select the “Change password” link to reset your password.

I have forgotten my password, how can I gain access to my subscriptions?

On the subscription page, select the “Forgotten your password” link underneath the username and password fields. Enter your registered email address/username and select “Send details”.

An automated email will be sent to your registered email address with an automatically generated password you can change later.

Is there an alternative way to download digital editions?

You can also download and purchase a subscription for a digital edition solely via the apps. However, this does not grant access to the browser edition and we would not have your details to assist you with customer account or billing queries.

If you choose to access your editions via app-only you can buy an in-app purchase via the “My subscriptions” panel (iPad/iPhone) or the “Purchase a subscription” button (Kindle/ Android). Please note that if you take out a subscription via the app store, it will auto-renew unless cancelled during the subscription period.

Can I download and read issues offline later?

Yes. At any time during the duration of your subscription period, you can download an issue to read later offline.

To do so, click on the download button under each issue. You can now turn off your Wi-Fi and access issues offline by tapping on the download icon on the top bar.

Where can I find the Beano comic for sale in the shops?

You should be able to find us in most supermarkets and both chain and independent newsagents. Find local stockists by selecting Beano from the list of titles and entering your postcode on the Seymour store finder.

How do I speak to somebody on the phone?

You can call our Customer Experience Team on 0800 904 7569 (from the UK, freephone) or +44(0)1382 575432 (from outside the UK).

Our Contact Centre is open from 8am to 6pm, Monday to Friday (UK times).

How can I contact the Customer Experience Team?

There are several ways of contacting us:

  • Use the form here.
  • Email: shop@beano.com
  • Use the Live Chat button at the top of our website from Monday to Friday, 9am to 5pm (UK times).
  • Call 0800 904 7569 (from the UK, freephone) or +44(0)1382 575432 (from outside the UK).